Shipping & Returns

Shipping

All orders are dispatched from Western Australia, Australia. We ship internationally to Australia, the United Kingdom, the United States, New Zealand, and Canada.

Orders are typically processed and dispatched within 2–5 business days. You will receive a confirmation email with tracking information once your order has shipped.

• Australia: 3–7 business days via Australia Post
• International: 7–21 business days depending on destination and customs

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Returns

We accept returns within 30 days of delivery for items in their original, unused condition. Items must be uninstalled and in their original packaging where possible.

To initiate a return, please contact us at info@outbackx.com.au with your order number and reason for return.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds are processed to the original payment method within 5–10 business days of receiving the returned item.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping.

Australian Consumer Law

Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Questions

For any shipping or returns enquiries, get in touch directly.